Frequently Asked Questions
No refunds are available for any reason, medical or otherwise. However, we do recognize that unforeseen events may occur. We have created the Transfer Entry Policy and Deferral Policy to help riders who become unable to ride with us.
Please see the Refund Policy page for more details.
The Transfer Entry Policy allows you to transfer your RBC GranFondo Silicon Valley registration to another rider for a $100 transfer fee. Deadline for all transfers is June 10, 2018 at noon (12:00pm PST). Absolutely no transfers will be permitted after that deadline. Please contact CCN at [email protected] to coordinate the transfer.
A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team). Upgrade items purchased in the online store such as jerseys are not included in the transfer. To arrange pickup of such items, please contact [email protected]com. If you have technical issues or the transfer is not completed, you must contact Athlete Services at [email protected] before the deadline of June 10, 2018 at noon (12:00pm PST).
You can confirm your registration by searching on the Registrant Search page.
No – participants must come to Package Pick-Up and fetch their own packages. All riders will be asked for photo ID and to sign a waiver form if they have not done so online.
Yes, there will be lots of parking available both above and below ground (don’t forget to take the bikes off your roof before entering). Just make sure to follow the directions and signage upon arrival. If you park somewhere you are not allowed, you will be towed.
Riders 18 and under must have their online waiver accepted by a parent and/or legal guardian in order to participate. Otherwise, a paper form can be requested and completed by their parents or legal guardian to authorize participation – contact [email protected] to request a copy. Minors are strongly encouraged to carry a cell phone, ride with an adult during the event, and ensure support is there to greet them at the finish area.
Yes, absolutely! Riders can switch between categories at no charge. Please contact Rider Services and we’ll make that happen. Email us at: [email protected].
We recommend a well-maintained road bike for this journey. One that has been looked over by a bike mechanic recently and that you are comfortable with riding. Make sure that your gearing is suitable for riding the hills. Some riders may be tempted to ride their mountain bike on this journey. It can be done, but it’s a harder challenge. The use of aerobars is not recommended for the RBC GranFondo Silicon Valley and is, in fact, strongly discouraged.
Some riders may want to use a Tandem bike – these bikes are deemed a “non-standard” bike. Riders wishing to use a non-standard bike must apply for permission by requesting and completing the Non-Standard Bicycle Application Form (email us at [email protected] for a copy). Only riders that submit the Application form and are approved by RBC GranFondo are permitted to ride a Tandem bike in the event. Please note, both riders must be registered and each have their own event wristband. Riders who do not have a wristband will be asked to leave the event.
Yes. We have a number of ways mechanical support is available throughout the event and for just a flat in need of a tube, we’ve got Ride Marshals on course that will have a tube or two to help out.
Riders are expected to be prepared on course with at least an inter-tube and pump. But in the event of mechanical problems, assistance will be available at the start, the Rest Stops, and the finish. Mechanical stations will be equipped to fix flats and minor repairs or adjustments. To signal you need mechanical assistance, pull over to the side of the lane and turn your bike upside down so it’s sitting on the handle bars and saddle.
If you’re not comfortable changing a tire, head on down to your local bicycle shop and they will gladly show you how it’s done.
Emergency Vehicles ALWAYS have the right of way. If a rider encounters an emergency vehicle, the rider is to give way to the emergency vehicle by pulling over, stopping and dismounting.
There are two distances for the event: PrestoFondo – 62 mi / 100km, GranFondo – 75mi / 120km. For both, you can upgrade to Alta Classe for distinct VIP privileges.
Riders can now manage their own teams. That includes creating a new team, changing your name, sending invites out to others to join you, and at any time, see a list of team members.
A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team).
WHAT TO DO?
Log in to the CCN account created when you registered for the RBC GranFondo Silicon-Valley. You’ll need the email address used to register for the event. If you’ve forgotten your password, you can opt to have it emailed to you.
Select “My Registrations” in the right hand column.
You’ll see 4 tabs: click on the “Team” tab to create a new team or invite others to join your team.
Confirming who’s registered on your team can be done on the Registration Confirmation Page.
Deadline for team changes is August 28, 2018 at 11:59pm (PST). Absolutely no team changes can be made after that date.