Refund Policy

REFUNDS

No refunds are available for any reason, medical or otherwise. However, we do recognize that unforeseen events may occur. We have created the Deferral and Transfer Policies to help riders who have become unable to ride with us.

DEFERRAL POLICY

Participants can now defer their 2018 entry to the following year (2019 RBC GranFondo Whistler) in the event of an injury or scheduling conflict. It is important to note that this policy is only in effect until August 28, 2018 at 11:59pm (PST) and ALL deferrals must be made before that date. After this point, we will have applied for all permits, purchased all event materials and confirmed catering numbers meaning that we have committed all registrations to the event, with no possibility of getting these funds back.
The cost for deferring an entry is $100* + tax and processing fees. Contact Athlete Relations at info@rbcgranfondo.com for details.

TRANSFER ENTRY POLICY

The Transfer Entry Policy allows you to transfer your RBC GranFondo Whistler registration to another rider for a $100* transfer fee +tax and processing fees. Deadline for all transfers is August 28, 2018 at 11:59am (PST) and ALL transfers must be made before that date. After this point, we will have applied for all permits, purchased all event materials and confirmed catering numbers meaning that we have committed all registrations to the event, with no possibility of getting these funds back.

A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team). Upgrade items purchased in the online store such as jerseys are not included in the transfer. To arrange pickup of such items, please contact info@rbcgranfondo.com. If you have technical issues or the transfer is not completed, you must contact Athlete Relations at info@rbcgranfondo.com before the deadline of August 28, 2018 at 11:59am (PST).

Please note, payment for transfers and entry fees in these cases are the responsibility of the two individuals. The RBC GranFondo Whistler accepts no responsibility for the loss of payments.

HOW TO TRANSFER:
Contact CCN for assistance 1-604-332-4433

Please note, payment for transfers and entry fees in these cases are the responsibility of the two individuals. The RBC GranFondo Whistler accepts no responsibility of loss of payment.

*Volunteer to Reduce your Deferral Fee by Half!*

Participants who are looking to defer their registration can have half ($50) of their fee waived by volunteering during the event. The volunteer position will be determined with the Volunteer Team, and will be chosen to adapt to the needs of both the participant and the event.

To take advantage of this opportunity, please contact Athlete Relations at info@rbcgranfondo.com. They will coordinate the transfer fee of $50 +tax and processing, as well as registration for the volunteer position.

This way you still get to be a part of the event, and help out your fellow riders accomplish their ride from Vancouver to Whistler.

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